What you signed last time
- Who they work forThe agency's client roster - can be rotated across accounts or projects
- Reporting lineAgency delivery lead or external project coordinator
- IP ownershipOften shared, ambiguous, or held by vendor under general service SLA
- Continuity & RiskCan be reallocated by the agency when another client pays more
- Team integrationExternal contractor, excluded from all-hands and company culture